Our Policy
How Do I Order?
Can I Place My Order By Phone?
What Is Your Shipping Policy?
How do I submit my photo?
Can I return my personalized product?
I don't have a PayPal account - can I still pay by credit card?
Can you send me a catalog?
Can I use a trademarked image in my order?


Our Policy

Every item for sale on this site is designed and manufactured right here in our own workshop. Because we manufacture and design them ourselves, we have complete control of knowing what is in stock, how long it will take to make an item and when you can expect to receive your order. There is no middleman involved. If you have a special request for personalization, you can communicate directly with our design team so that you get exactly what you want. We take pride in everything we make and want you to be just as proud in giving them.

Feel free to contact us at any time with any questions or concerns you may have. We do our best to answer all emails within 24 hours. Before contacting us, you may want to read our FAQs as your question could be answered here.

How Do I Order?

1. Choose a product and design that you like.

2. Add any text message in the text field to personalize your product.

3. Choose any of the other personalization options for each product from their respective drop down menus.

4. Hit the "Make It Mine" button and your product with your personalization choices will be added to your shopping cart.

5. Double check your spelling in your personalization here. The text that will be printed on your product will reflect exact spelling and text case that you provide us.

6. On the order confirmation page during the checkout process you will be asked to email your photo for your product to our Design Team. Here you can add any special instructions. For instance, if you are purchasing more than one product, you can let the design team know which of your submitted photos you would like on which product.

7. We want you to be 100% satisfied with your personalized products from Lafaloons.com. Within 24 hours of submitting your order, our design team will email you a proof of your finished design. This is another great opportunity to check for spelling errors. After you reply and approve the proof, your order is placed in production. NOTE: If you do not receive our proof within the expected 24 hours, a spam filter could have sent your proof to your Email Bulk Folder (Spam Folder).

Can I Place My Order By Phone?

That sounds like it would be a good idea, but your products are customized to your specifications, and they aren't much good if they are not customized correctly. We only accept typed information. It is too easy to misunderstand something over the phone, even if words are spelled out (for example, f's and s's often sound a lot alike on the phone). By requiring the typed information, there is never a question what the customer requested. The best way to submit your request is electronically. Doing so allows us to customize your product to your exact specifications.

What Is Your Shipping Policy?

We ship most orders within 48 hours of receiving your email proof of your design. Lafaloons.com uses US Priority Mail and US Express Mail to deliver your package. You will have to confirm your design via email before we can process your order and prepare it for shipping. This could take up to 48 hours. You will receive a shipping notice via email when your order ships. USPS does not enable you to track your package in transit. While we will do our best to work with USPS when shipping problems arise, we cannot be responsible for weather delays which may occur during the delivery of your order. It is very rare that this could be a problem, but the possibility exists.

Please be sure the "Ship To" address is correct and complete to include suite numbers and floor numbers. Packages returned to us by US Mail will be reshipped upon verification of "Ship To" address and any additional shipping charges will be billed to your credit card. Currently Lafaloons only ships within the United States. All orders are shipped from Denver, Colorado.

Our shipping rates are as follows: Orders to Alaska and Hawaii ship airfreight at an additional $10.95.

USPS Priority (2-3 business days)

Orders up to $14.99______ $7.20

$15 to $24.99_____________ $8.29

$25 to $44.99____________ $9.49

$45 to $64.99____________ $13.49

$65 to $84.99____________ $14.99

$85 to $99.99____________ $16.99

$100 to $119.99__________ $18.99

$120 to $139.99__________ $20.99

$140 to $199.00____________$25.99

$200 to $399.99____________$32.49



RUSH SHIPPING AND HANDLING Expedited Handling:(4-5 business days on most items) $6.95 additional Express: (2-3 business days on most items.) $22.00 additional

Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.

How do I submit my photo?

On the order confirmation page during the checkout process you will be asked to email your photo for your product to our Design Team. Here you can add any special instructions. For instance, if you are purchasing more than one product, you can let our design team know which of your submitted photos you would like on which product. Please see photo guidelines below.

· JPG format is best

· Use the best quality image possible

· Send uncropped images. We will crop your image for the best fit within the design.

· Bright colors work best

· Close up images work best

· Use 300 dpi resolution

· We do not correct image color

· We do not correct image focus

FOR PHOTO SLATE ORDERS

· JPG format is best

· Use 300 dpi resolution

· Send uncropped images. We will crop your image for the best fit within the design.

Why do I submit my photo at checkout?

This is the best place to submit your photo for a couple of reasons. We will need to match your photo or image with the corresponding order number which is not assigned until the checkout process. If you upload your photo or image to us when you are making other customization choices and decide to not purchase the product, we will have your image on our servers with no order for the image to go with. Imagine this on a hundred a day basis. We feel that submitting your photo or image at checkout has the best ease of use for you as you may be trying to describe two or more images for different products, therefore the checkout page is the best place to review your product design choices on the same page as the comment box in which you can communicate any special information about your photos or images.

Can I return my personalized product?

All of our products are customized to your specific needs and not produced until the design is proofed by you. It is for this reason we can not offer you the option to return your products. If there is a manufacturer’s defect in your product we will remake your product for you.

I don't have a PayPal account - can I still pay by credit card?

PayPal is now allowing us to accept credit card payments, even if the payer is NOT a PayPal member!

So, if you are not signed up with PayPal, no need to go through that hassle - just follow the instructions at the bottom of your invoice (click on the "PayPal Click Here to Pay" button). You may also pay via electronic check through PayPal.

Can you send me a catalog?

We do not produce a printed catalog. We are constantly adding new designs and it just does not make sense for us to go through the expense of printing a catalog that will be out of date so soon.

Can I use a trademarked image in my order?

Any customer ordering custom-imprinted products from Lafaloons.com represents and warrants to Lafaloons.com that he or she has the unrestricted right and authority to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property in the way it is applied to products. Purchase of products from Lafaloons.com in no way, shape or form grants a customer permission to reproduce logos, nor does it transfer, grant, or lease ownership of any logos or trademarks to a customer.To use any logo a customer MUST have written permission from the registered owner of the logo or trademark, or be an authorized agent or affiliate of the registered owner of the logo. A customer may NOT use any logo in a manner that may infringe copyright laws. A customer also may NOT use any logo in a vulgar, illegal, and/or unlawful manner. Lafaloons.com assumes no responsibility for damages or any wrong doing that the purchaser may cause using a logo. Lafaloons.com shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to products purchased through Lafaloons.com. Lafaloons.com will also not accept responsibility or liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. Lafaloons.com will reserve the right to refuse orders from any customer who has violated or otherwise infringed upon the intellectual rights of others.



If your questions or concerns were not addressed here, please Contact Us by email or call and leave your email address with your question. We try to reply to all inquiries, by email only, within 24 hours.

Lafaloons.com
5023 W. 120th Av #125
Broomfield, Co 80020
720.569.4547
customercare@lafaloons.com